BlueMail embeds a unique ability to detect not only connection to the network, but also actual network performance and specifically connectivity to your mail providers. So, you may have internet but still not be able to access your email or send emails.
Here are a few common solutions that often resolve these issues:
- Switch your network between WiFi and cellular/data or vice versa.
- Restart your phone.
- Update your password in BlueMail
To manage your folders, follow these steps:
- Tap Settings
- Tap Accounts
- Tap your account
- Tap Folder Management
- Tap Folder Mapping
To change the folder mapping, tap the folder you wish to map from, and select the folder you wish to map to.
Your mapping should match the folders your provider’s web client is using to ensure your sync is performed correctly. For example, you should map your Spam Folder to the Spam folder on your web client.
Emails that you archive, delete, or send in BlueMail will be placed in the corresponding named folder for later access on your web client and vice versa.
Note: Folder mapping is applied only to IMAP and Exchange protocols and not to POP3.
Still having problems?
If the steps above did not resolve the issue, identify the specific error you are seeing:
- You see an error code when receiving or sending mail — look it up in IMAP error codes, POP3 error codes, or SMTP (sending) error codes.
- "Could not verify certificate" or a certificate error — this usually means the server name or security settings need to be corrected. Check your account's incoming and outgoing server settings against the values published by your email provider.
- The account was working and suddenly stopped — your provider may have expired your password or now require an app-specific password. Update your password in BlueMail.
- POP3 accounts — POP3 only downloads from the Inbox and does not sync other folders or changes back to the server. If you need full sync, re-add the account using IMAP.
If the problem persists after trying the above, contact support with your account type, protocol (IMAP/POP3/Exchange), provider, and the exact error message so the issue can be diagnosed.