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Resolving Crash Issue Related to GPU Process on Linux

Desktop

Issue Summary - Linux only

Some users have encountered a crash when launching BlueMail, with the following error message:

[FATAL:gpu_data_manager_impl_private.cc(415)] GPU process isn't usable. Goodbye.

This issue specifically affecting GPU processes.

Detailed Log Information

Crash logs indicate the following (note that timestamps and process details may vary):

7/16/2023, 9:41:12 AM :: Main thread initialized
...
[7410:0101/072253.067119:FATAL:gpu_data_manager_impl_private.cc(415)] GPU process isn't usable. Goodbye.
Trace/breakpoint trap (core dumped)
Solution

A temporary workaround involves launching BlueMail with the --in-process-gpu flag, which changes how GPU processes are handled and may prevent crashes.

Steps to Apply the Workaround

  1. Close BlueMail: Ensure the application is fully closed.
  2. Open Terminal: Access the command-line interface of your system.
  3. Launch BlueMail with the flag: Execute the following command:
/opt/BlueMail/bluemail --in-process-gpu

Verify: Open BlueMail to check if the issue has been resolved.

Further Support

If the issue persists or you encounter other problems, reach out to our support team with the details of your issue for further assistance.